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FAQ

What’s the difference between the standard and white label version?

All plans (standard and white label) include hosting, future upgrades, support, security and are mobile optimized. When you purchase the white label version, you are choosing to remove the iScripts favicon and copyright.  This can be replaced with your own company name.  This way, users will not see any iScripts branding at all. If you choose the standard version, the iScripts copyright will display at the very bottom of every page on your site.

How can I pay?

You can pay for your subscription online by using any type of credit card.  PayPal payments and phone orders are not accepted.

How secure is the online ordering?

We guarantee that the information you submit will be 100% protected. All the information including your name, address, phone and credit card number is kept safe by using government licensed SSL encryption technology. This state of the art software encrypts your transactions through a secure server for absolute safety. Your personal information cannot be read as it travels through the secure ordering system.

What if I want to customize my site?

You can customize your site at any time.  Whether you would like to alter the design, change a setting, add a payment gateway or edit the functionality, iScripts can accomplish this for you.  Please contact us at (312) 423-6728 or (800)-569-5538 to discuss your changes.  After accessing your needs, we will send you a fixed price quote at a very economical hourly rate of $22.

What if I need a completely new script that is not available at iScripts.com?

We can develop any kind of web script for you on PHP, .NET, or Flex. Please call our sales team at (312) 423-6728 or (800)-569-5538 to discuss your specific needs.

What if I want to move my site to another hosting provider?

You can cancel your monthly payment with us and purchase a license for the specific script you are using.  Licenses range from $100 - $800 and are script-specific. Contact our sales team at (312) 423-6728 or (800)-569-5538 for more information.

How can I find out if a new script has been released?

Please subscribe to our newsletter. You will receive updates about the latest scripts. You can also subscribe to our Development Blog to find the latest script at iScripts.com.

Do you have a refund or return policy?

Our free trial gives potential customers the ability to use the script for free and try out the software.  We do not offer refunds after paid subscription time has been used, but we will prorate your usage in certain circumstances.  Contact the sales team for more information..

What if I have iScripts software from iScripts.com?

If you have previously purchased software from iScripts.com, you can easily move your site over at any time. You will be prorated for your purchase amount regardless of when you initially purchased your script on iScripts.com. Simply contact us to get started.

What if I need support?

We provide you with many resources and avenues for support. If you have a question or an issue, there are many options within our support community available to you. Have questions answered, problems fixed, connect with programmers as well as other users, make suggestions and grow your business utilizing the following routes:

How do I setup e-mail accounts?

Please know that we do not offer any e-mail services through iScriptsCloud. You will need to set up an account in a third-party program, such as Google Apps. So let Google manage your e-mail accounts while we mange your store. This would allow you to use your iScriptsCloud e-mail addresses within the Gmail interface.This means you can have any email address you want, provided you own the domain name, and you'll be able to access it from anywhere a browser is handy. You can find out how to set up gmail account here.

TECHNICAL QUESTIONS & ISSUES

Check the FAQ’sFrequently Asked Questions. We all follow a similar path at times. All FAQ’s are updated frequently for your convenience. Please check this area first.

To reach the qualified programmers, iScripts has a 24 hour HELP DESK where you can submit all technical issues. We respond to every ticket in the order it was received within 1 business day.

Please be clear and specific in your request for help. Entries like “Help! It doesn’t work!” do not give much information and tend to take longer to fix. Explain everything that led up to your problem. Try to explain what your current problem is. Be clear about what is not happening and what you want to happen.

Email the HELP DESK at support@iscriptscloud.com

Within your request, please Include:

NAME, EMAIL, DOMAIN, SOFTWARE PASSWORD, YOUR HOSTING CONROL PANEL INFORMATION and YOUR DETAILED ISSUE.

Depending upon the issue you are experiencing, we may require more information.

You may also use the ONLINE CHAT to speak to a programmer who also may be able to help you.

Reach out to other software users through our HELP FORUM. Chat with other users, ask questions, give advice and connect.

SALES & CUSTOMIZATIONS

For purchasing decisions, business inquiries, customizations, quotes and sales information; contact (312) 423-6728 or (800)-569-5538.

MAKE SUGGESTIONS & CONNECT WITH THE COMMUNITY

Suggestion Forum – INCLUDE YOUR GREAT IDEA!

Join our social network accounts on Facebook and Twitter to keep up to date on the latest software, news and user community.

Gain free exposure! Submit your website so it can be featured on the iScripts website SHOWCASE PAGE.